TerraCove
Support

Help with TerraCove

We read every message and reply as soon as we can.

Contact us

Email hello@cardinal-labs.studio. It helps to include the email you signed up with and, for a bug, what you were doing when it happened and your iPhone model. You can also send feedback from inside the app at Profile → Submit Feedback.

Report something or someone

Every post, comment, listing, profile, and chat has a Report option in its ••• menu (in event chat, press and hold a message). Reports go to our team, and we can remove content or suspend accounts. You can also block anyone from the same menu: you won't see their posts or listings, and neither of you can message the other. Manage blocks at Profile → Blocked Users. For anything urgent, email us.

Your account

  • Forgot your password? Tap Forgot password on the sign-in screen and we'll email you a code.
  • Change your email or password: Profile → Email or Password.
  • Notifications: Profile → Notifications lets you choose which alerts you get.
  • Delete your account: Profile → scroll to the bottom → Delete Account. This permanently removes your profile, vehicles, posts, messages, and uploaded photos, and can't be undone.
  • Suspended? If you think it's a mistake, email us from the address on the account.

Premium

  • Cancel or manage: on your iPhone, open Settings → your name → Subscriptions → TerraCove. To avoid being charged, cancel at least 24 hours before the trial or the current period ends.
  • Free trial: new subscribers get 14 days free. After that it's $2.49 a month or $24.99 a year, billed to your Apple ID.
  • New phone, or Premium not showing? In the app, open Profile → TerraCove Premium and tap Restore Purchases. Still stuck? Email us.
  • Refunds: Apple handles refunds, not us. Request one at reportaproblem.apple.com.

Marketplace

TerraCove connects buyers and sellers but doesn't process payments or shipping. Agree on payment and delivery directly with the other person, and meet somewhere safe for local pickups. If a listing looks like a scam, report it from the listing's ••• menu.

Availability

TerraCove is an iPhone app for iOS 18 or later, available in the United States and Canada.